Introduction
Self-service post-purchase changes to reduce costs, deliver a better experience, and increase average order value.
Order Editing is a self-service portal for post-purchase, pre-shipment customer order changes. This eliminates the most common support tickets and drives more sales by turning edits into a shopping experience.
We trigger upsell emails shortly after purchase with product recommendations that convert. Customers add to their order and pay in one click, updating fulfillment details.
Key benefits
Reduced Customer Support Costs: Customers make changes to their orders themselves, rather than contact your support team. The price of one support ticket can be as expensive as $6.
Generate New Revenue: Email automations upsell customers a few hours after purchase. Customers browse your store's products again, adding them to their order and paying in just one-click.
Increased Customer Satisfaction: Customers are delivered an immediate self-service experience. Nobody likes sending emails and waiting for a response.
