Introduction

Enable refunds to store credit

Toggling this on will allow customers to downsize or cancel their order entirely, further self-serving common support requests. Order Editing does refund customer cards however, to protect merchants we offer the creation of a gift card or store credit for the customer who is owed the difference.

If gift cards are enabled, they require manual approval and creation from your store so that you can protect your revenue and investigate reasons for cancellation if desired.

You can find gift cards that are pending approval in your conversion analytics on the Order Editing dashboard. You can also elect a staff member or members to be notified when an order is pending gift card creation.

You can further restrict the ability to offer order downsizing or cancellations using order tags with the above app block. Simply tag orders or create an automation that tags certain orders and confirm them in this customization block to prevent order downsizing or cancellations.

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